Anashwar Docs
Last updated: 17 October 2026
This Privacy Policy describes how Anashwar Reality LLP ("Anashwar", "we", "us") collects, uses, discloses, and protects your personal data when you use the Anashwar Docs platform ("Service") at web.anashwar.com. This Policy is published in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.
Data Fiduciary: Anashwar Reality LLP
Address: 3rd Floor, Darbar Square, Opp. Balaji Temple, Ram Mandir Rd, Vijayapura, Karnataka 586101
Contact: support@anashwar.com | +91-70191-90196
Grievance Officer: grievance@anashwar.com
| Data | Purpose | Legal basis |
|---|---|---|
| Phone number (for OTP login via WhatsApp) | Account creation & authentication | Consent + contract performance |
| Name | Account identification; invoicing | Consent + contract performance |
| Email (optional, for email login) | Authentication; receipts | Consent |
| Property details (7-Point Key: district, taluk, hobli, village, survey no, surnoc, hissa) | To locate and retrieve the requested document from the government portal | Consent + contract performance |
| Payment information (processed by Razorpay; we do not store card/bank details) | To process payments for premium services | Contract performance |
| Messages to Ansh, our AI assistant — what you type, documents you attach to a chat, and the land details Ansh looks up for you | To answer your question, find the right document and place your order (section 5.1) | Consent |
| Data | Purpose |
|---|---|
| Usage data — IP address, browser type, pages visited, timestamps | Service operation, security, fraud prevention, analytics |
| Device identifiers — for session management | Authentication, security |
| Interaction data — pages and screens opened, which document you selected, taps and scrolls, whether an order was completed or abandoned | To find where the ordering flow fails and fix it. Collected through Google Analytics 4 and Microsoft Clarity. Form fields carrying your phone number, OTP, password and name are masked at source and are not transmitted, and the document viewer is masked so the contents of records delivered to you are not captured. |
Documents we procure on your behalf (RTC, EC, Mutation Register, etc.) are official government records containing public land-ownership information. Under the DPDP Act, personal data that is publicly available — including land records published on government portals accessible to any member of the public — is subject to reduced obligations. We process these records solely for the purpose of delivering them to you, the requester.
Under the DPDP Act, we process your personal data on the following lawful bases:
We share your personal data only in these circumstances:
We do not sell your personal data to any third party.
Ansh answers questions and helps you order documents, in the Anashwar app and on this website. To do that, while you chat we send what you type to Ansh, the text of any document you attach to the chat, the land details Ansh looks up for you (these can include owner names from government records) and the earlier messages of the same chat to:
We send this only to produce and check Ansh's replies. These companies handle it under their own terms and may process it on servers outside India (section 10). The Anashwar app asks your permission before your first message to Ansh. Ansh is optional: every document can be ordered without it.
If a reply is wrong or offensive, tap Report under it in the app, or write to support@anashwar.com. Our team reads every report. You can delete a chat in Ansh at any time; it is then deleted from our servers.
| Data type | Retention period |
|---|---|
| Account data (phone, name) | Duration of your account; deleted within 30 days of account closure request |
| Retrieved documents | Stored in your account vault until you delete them; deleted automatically after 12 months of inactivity |
| Transaction & invoice records | 6 years (as required under GST law, Section 44 of the CGST Act) |
| Usage logs | 90 days for security and debugging |
| Ansh chats | Until you delete the chat in Ansh, or ask us to delete it (section 8) |
We implement industry-standard security measures:
Despite these measures, no system can guarantee absolute security. In the event of a data breach affecting your personal data, we will notify you and the Data Protection Board of India as required under the DPDP Act.
Under the DPDP Act, you have the following rights regarding your personal data:
To exercise any of these rights, email grievance@anashwar.com. We will respond within 30 days.
You can ask us to delete your Anashwar account at any time, from the Anashwar app or without it:
Deleted within 30 days of your request: your account data (name, mobile number, email) and your saved properties.
Kept, because the law requires it: invoices, payment and refund records, and the consent records that go with them, for 6 years (GST law, Section 44 of the CGST Act). Usage logs are deleted after 90 days.
The Service is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately and we will delete it.
Your account, your orders and the documents we retrieve or you upload are stored on servers located in India. Two kinds of processing happen outside India: our analytics providers (Google Analytics 4 and Microsoft Clarity) process the interaction data described in section 2.2 on servers outside India, including in the United States; and the AI services named in section 5.1 process what you tell Ansh and what it looks up for you, on servers that may be outside India. Section 16 of the DPDP Act permits transfer to any country the Central Government has not restricted by notification; no such restriction applies to these transfers.
We use essential cookies for authentication and session management. We use no advertising cookies and no ad-retargeting pixels, and we run no third-party code on the pages where your documents are displayed beyond what is listed here.
Two analytics services set cookies to recognise a returning visit and measure whether an order was completed:
_ga) — visit counts, referral source, and the steps of
the ordering flow you reached. Google acts as our processor for this data._clck, _clsk) — heatmaps and interaction
quality, so we can see which controls are being tapped and missed. Microsoft acts as an
independent controller for the data it collects and may use it for its own purposes under
the Microsoft
Privacy Statement. We therefore run it in masked mode: form fields carrying your phone number, OTP,
password or name, and the viewer that displays your documents, are masked before anything is transmitted.You can block both with any standard tracker-blocking extension or by blocking third-party cookies; the Service works normally either way. Neither is used to make any decision about you, your account or your pricing.
We may update this Privacy Policy from time to time. Material changes will be notified by email and/or a prominent notice on the Service. The "Last updated" date above reflects the most recent revision.